Monday 23rd March 2020 – Client Update
Further to the most recent updates regarding Covid-19 and the advice to be followed, ASAT Ltd have taken the decision that our team will be completing learner visits on a remote basis for the foreseeable future, to ensure our teams safety and welfare, plus yours, your employees and our learners.
Any exams that have been scheduled up to and including the 30th April 2020, will be postponed, and we will update you regarding this situation as soon as we receive any further information. Exam bookings will be reviewed on goingly, month by month, until such times we can return to normal.
During this period it is imperative learners continue to show progression and learning towards their qualifications. Our team are in place to provide this support and ensure learner targets are not impacted in any way. We will be transferring learners to the new e-portfolio system during this time and guidance will be issued imminently to everyone.
Your support with ensuring learners still carry out the required training and remote appointments would be greatly appreciated, we understand there are other priorities currently, however as trainee dental professionals, they must continue to progress.
With this in mind, please could you ensure we have a contact name, number and email, should we need to contact you, at any time during this situation. It will strictly be if we are experiencing any issues with learner contact and appointments.
Our operations team based at head office, will be working from home by the end of this week, we have in place full support for you and the learners, to ensure you can still contact us during our working hours.
We will be monitoring all emails and phone messages at head office as well.
Our working hours will remain the same: Mon – Thursday 09.00 am – 17.15am. Friday 09.00am – 16.00pm.
In the first instance please email as per below, if it is urgent please use the contact numbers below:
For e-portfolio support please contact: 07494 984740 or e-mail firstname.lastname@example.org
For appointment/schedule queries please contact 07494 984687 or e-mail email@example.com
For general queries or concerns, recruitment/enrollment enquiries please contact 07494 984858 or email firstname.lastname@example.org
For anything else please email email@example.com this email will still be monitored.
We appreciate your loyalty and support and hope that you all stay safe during this difficult time.